SAP intralogistics support

With our LP Prime Support, you receive high-quality 2nd and 3rd level support from us. You benefit from our own support department, an experienced team of LogiPlus experts.

Support services customise for your requirements

Our support team not only provides you with traditional support services, but also additional services. These include, for example, the processing of incidents (fault reports) including root cause analysis, support for information and service requests as well as service and change requests. The SLAs are defined individually for the requirements of the respective warehouse.

Our aim is to actively support our customers’ SAP solutions throughout their entire life cycle and to ensure that all processes run smoothly and efficiently.

We can deploy our support team at an early stage of the project, parallel to implementation. This offers the advantage that our experts acquire specific knowledge of the customer’s processes and systems and can apply this knowledge before the system goes live.

Our range of services

2nd and 3rd level application support

Our comprehensive support and maintenance services offer optimum support for your SAP EWM solutions.

Our application support ensures that your SAP EWM applications run reliably and are optimally integrated into your business processes and system landscape.

Incident Management

Our focus here is on quickly restoring operations after a disruption. We take a structured approach in accordance with the agreed SLAs to ensure that everything runs smoothly.

Change Request Management

Change request management ensures that all system and process changes requested by the client are carefully checked, evaluated and efficiently implemented.

Planning and documentation of every planned change to avoid unforeseen effects.
Creation of concepts for system and process changes in order to realise sustainable improvements.
Cost estimation and implementation: We evaluate the costs and implement approved changes in a controlled manner.

Continuous expansions

Our aim is to continuously improve your SAP EWM system and efficiently implement new requirements:

Process improvements, e.g. by regularly checking and adapting the system configuration.
Integration of new functionalities through targeted extensions and adaptations.
Optimisation of interfaces between SAP EWM and other systems to ensure seamless integration.